Service Request Ticket - # 79901

Service Request Information

CONTACT Name Logan, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2022 02:55 PM
Department Teacher Prep Student Support Services Phone
Location Email logana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210584[Edit Inv] (opens in a new window) Bldg/Room RWEC 256
Service Tag 9SCF5B3 Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I4 Location Amber Logan

CPU 11th Generation IntelĀ® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8F:32


Wireless NIC DC:21:48:27:9D:54


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Oct 27, 2022 03:13 PM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Oct 27, 2022 03:13 PM
She's all setup now, she's new so might need to talk to jenna about zoom phone. Other than that everything works fine.
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Jose Angulo Oct 27, 2022 11:57 AM
Im asking her what she means by phone set up.
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Jose Angulo Oct 27, 2022 11:56 AM
***This is an email***
Also I've just been informed that ya'll have the 
ability to set up my phone as well. Can that also be 
included when we meet up?
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Jose Angulo Oct 27, 2022 09:35 AM
Also I've just been informed that ya'll have the 
ability to set up my phone as well. Can that also be 
included when we meet up?
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Jose Angulo Oct 27, 2022 09:25 AM
Task reassigned to Oneil Miguel.
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Jose Angulo Oct 27, 2022 09:25 AM
10/27 available until about 9:45 this morning, 
and 1:00-3:45

and tomorrow 10/28 all day
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Jose Angulo Oct 27, 2022 09:22 AM
****This is an email***
 I figured out my email and how to sign on to my 
laptop, but it's just about getting my workstation 
set up (and maybe a few quick pointers) since I 
have multiple monitors and a small box with lots 
of cords coming out of it.  Also, possibly setting 
up printers, but I'm going to work on that right 
now.  I'm available until about 9:45 this morning, 
and 1:00-3:45 I'm open as well.   Tomorrow I'm 
here all day and I don't think I have any 
conflicts yet.
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Jose Angulo Oct 27, 2022 09:22 AM
****This is an email***
Whoops, missed part of your email.  If the WOU 
number is the number on the front of the laptop, 
that number is *20210584*.  It will just be me 
using the computer, so LOGANA is the username 
needed.
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Jose Angulo Oct 27, 2022 09:02 AM
****This is an outgoing email****
Hi Amber,

I need some additional information regarding service 
request #79901

Description: New Equipment Set Up for Amber Logan

I stopped by this morning and no one seemed to be 
around and I didn't see a computer in the office. 
Are there a few days and times that work best for 
you? 

Also, can I get the WOU number of the computer and 
the usernames of the faculty you'd like as admin?


Thanks,
Jose
UCS
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Jose Angulo Oct 27, 2022 08:59 AM
when in at 8:45 this morning and wasn't there and 
the computer wasn't either
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Laurie McCoy Oct 26, 2022 02:55 PM
User needs her new equipment set up, she has her 
laptop, monitors and docking station. She is 
available this week from 8 to 5 every day, any time 
someone is free to help her with this.
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