Service Request Ticket

Service Request Information

CONTACT	Name	Miller, Marci	Date	Oct 26, 2022 03:48 PM
	Department		Phone
	Location		Email	millerma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150435 (opens in a new window)	Bldg/Room	WUC 204
	Service Tag	259HFB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	259HFB2	Location	Accounting
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:02:AD:0D

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Oct 27, 2022 10:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Oct 27, 2022 10:46 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Oct 27, 2022 10:46 AM	gave admin rights to marci miller	Add Attachment
Jose Angulo	Oct 27, 2022 10:45 AM	done.	Add Attachment
Laurie McCoy	Oct 26, 2022 03:48 PM	**This is an email** Yes! I am in the Bookstore, WUC 24A. Any time should be good. Afternoons generally tend to be the best, but whenever someone can come is great! Thank You,	Add Attachment
Laurie McCoy	Oct 26, 2022 03:48 PM	**This is an email** Hi Maizie, The computer number is 20150435. I am trying to connect it to the "Bookman" printer that sits in the same room as it. I want the network scanner moved to the desk of the same computer. Thank You,	Add Attachment
Laurie McCoy	Oct 26, 2022 03:48 PM	**This is an email** Hello! I need to have someone either set up a printer for me on a computer, or add me as an admin so that I can install the driver on the computer to connect it to a printer. Also, I would like a network scanner moved from inside my office to a different location. If I could get some help with this fairly soon, I would appreciate it. Thank You,	Add Attachment