Service Request Ticket

Service Request Information

CONTACT	Name	Hancock, Kaeli	Date	Oct 28, 2022 03:05 PM
	Department		Phone	88431
	Location		Email	hancockk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220037 (opens in a new window)	Bldg/Room	SH 124
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
	Serial No.	SWTRQQYXHFR	Location	Kendra Taylor
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C8:89:F3:A9:CC:47
	Bluetooth NIC	C8:89:F3:AB:86:ED

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Nov 04, 2022 11:58 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Nov 04, 2022 11:58 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Nov 04, 2022 11:58 AM	Delivered and set up. Needed DisplayPort to USB-c adapter to connect both monitors to the Caldigit mac dock.	Add Attachment
Jose Angulo	Nov 03, 2022 12:04 PM	fully updated placing on complete rack	Add Attachment
Michael Volkmann	Nov 01, 2022 01:16 PM	Kaeli will be moving into this position (from the Mail Center) on the 8th of November. Lets have this setup beforehand and then give her admin rights once she logs in.	Add Attachment
Michael Volkmann	Nov 01, 2022 01:15 PM	**This is an email reply from her supervisor** This set up should be in Administration Building 207. The desk in the main office suite. Thank you, Dominique	Add Attachment
Michael Volkmann	Nov 01, 2022 01:01 PM	**This is an outgoing email** Hi Kaeli, We have your new Macbook, dock, and monitors ready to be delivered to you. Was there any special software you needed us to install on your Mac beforehand? Otherwise, I just need to know when (and where) would be a good time to deliver your new computer and set it up. Thanks	Add Attachment
Joanie Kinnaman	Oct 28, 2022 03:22 PM	inv#2022-0329	Add Attachment
Joanie Kinnaman	Oct 28, 2022 03:06 PM	laptop 20220037 dock 20210909 monitors 20210545 & 20201024	Add Attachment