Service Request Ticket - # 79908

Service Request Information

CONTACT Name Vargas, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2022 04:29 PM
Department DEI Diversity Equity Inclusion Phone 89518
Location Email vargasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220038[Edit Inv] (opens in a new window) Bldg/Room TODD 325
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SXMHF7CG6RQ Location Tracy Boyson

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:EE:B4:E8


Bluetooth NIC BC:D0:74:ED:95:33

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Joanie Kinnaman Nov 04, 2022 09:34 AM 
Status changed from (1) Pending to (5) Completed
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Joanie Kinnaman Nov 04, 2022 09:34 AM 
closed task, since they really want a PC.  See NEW 
SR#79934
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Joanie Kinnaman Nov 04, 2022 09:12 AM 
STOP!  Just received an email from Dominique that 
she did not mean to order a MAC, this should be a 
DELL instead
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Jose Angulo Nov 03, 2022 12:08 PM 
****This is an outgoing email****
Hi Dominique,

I need some additional information regarding 
service request #79908

Description: new setup 20220038[Edit Inv] for Maria Lenzi 
Miori

Your Mac laptop, doc, and two monitors are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:
Do you need any additional software?
Can I have the usernames of users you’d like as 
admin?
Can I have the building and room number of where 
it's going?
Lastly, what is your availability for the next few 
business days?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Jose Angulo Nov 03, 2022 12:04 PM 
fully updated, placing on complete rack
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Jose Angulo Nov 01, 2022 09:56 AM 
on imaging table
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Joanie Kinnaman Oct 28, 2022 04:45 PM 
inv#2022-0330
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Joanie Kinnaman Oct 28, 2022 04:29 PM 
Laptop 20220038[Edit Inv]
dock 20210914[Edit Inv]
Monitors 20201022[Edit Inv] & 20210544[Edit Inv]
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