Service Request Ticket - # 79909

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2022 03:49 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171069[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag CSGHRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGHRP2 Location Front Desk Area

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; To be transferred from W#20130843: NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648 and PDF Transformer from P0058354, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414; Camtasia 2024(remove before reimage)

Wired NIC D8:9E:F3:4B:A9:AA

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Nov 10, 2022 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Nov 10, 2022 10:55 AM 
Asked again and seems to be working just fine.
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Jose Angulo Nov 01, 2022 11:39 AM 
Task reassigned to Jose Angulo.
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Jose Angulo Nov 01, 2022 11:30 AM 
her computer was working when i got there. I'm 
checking it again at 11:30
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Jose Angulo Nov 01, 2022 07:46 AM 
emailed to give loaner
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Lourdes Salazar Oct 31, 2022 03:49 PM 
ODS Computer has shutoff randomly in the middle of 
them working on the system and they cant get it back 
up and running. Black screen stating "entering power 
save mode.
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