Service Request Ticket - # 79918

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2022 02:57 PM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200467[Edit Inv] (opens in a new window) Bldg/Room RWEC 221
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DQ17GQ05N Location Jessica Dougherty

CPU Unknown


OS MAC OS X 10.16 or 11.x (Big Sur) Software

Wireless NIC C4:91:0C:B6:F0:E8


Bluetooth NIC C4:91:0C:B6:62:62

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Nov 08, 2022 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Nov 08, 2022 02:30 PM 
Printer issue has been fixed.
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Monica Valencia Nov 07, 2022 12:56 PM 
Task reassigned to Oneil Miguel.
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Jacob Limas Nov 07, 2022 09:00 AM 
Task reassigned to UCS Tech.
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Jacob Limas Nov 07, 2022 09:00 AM 
Priority changed from (3) Priority to (2) High Priority.
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Jacob Limas Nov 04, 2022 10:17 AM 
She said Tuesday at 2 works
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Jacob Limas Nov 04, 2022 08:37 AM 
I emailed her about it
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Jacob Limas Nov 02, 2022 01:13 PM 
I went and she wasn't there
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Monica Valencia Nov 02, 2022 09:34 AM 
Task reassigned to Jacob Limas.
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Oneil Miguel Nov 01, 2022 03:57 PM 
She had to go to a meeting today, said that she'll be available around 12:30 tomorrow, (Wednesday, 11/2/22)
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Sam Sevugan Nov 01, 2022 02:58 PM 
The printer she is trying to connect to is 
threesisters-ED-downstairs. She is located in RWEC 
125
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Sam Sevugan Nov 01, 2022 02:57 PM 
****This is an email****
Hi,

After following your suggestion to restart, I 
tried to print again & it's still giving me the 
same notice to authenticate.

Any help would be appreciated since I need to 
print ASAP.

Thanks,
Jessica
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