Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Nov 01, 2022 04:05 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210789 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C7002R	Location	Elizabeth Soria
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:C3:5F
	Wireless NIC	D4:54:8B:BF:CA:ED

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Nov 08, 2022 04:31 PM	inv#2022-0356	Add Attachment
Michael Volkmann	Nov 02, 2022 03:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 02, 2022 03:20 PM	Delivered and set up. Took her old hand-me-down 20150317 back to the office. Battery may be dead/dying. Contacted Ikaika regarding what he wants to do with the 2015.	Add Attachment
Michael Volkmann	Nov 02, 2022 02:10 PM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Nov 02, 2022 11:34 AM	Computer updated and Gladis added as admin. Reached out to Ikaika and Gladis about software and delivery.	Add Attachment
Joanie Kinnaman	Nov 01, 2022 04:07 PM	laptop 20210789 dock 20210845 Monitors 20211167 & 20211200	Add Attachment