Service Request Ticket - # 79921

Service Request Ticket - # 79921

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Service Request Information

CONTACT	Name	Lopez-Melton, Robyn	Date	Nov 01, 2022 04:44 PM
	Department	The Research Institute	Phone	88479
	Location		Email	meltonr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210895 (opens in a new window)	Bldg/Room	TODD 218
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1HRQ05N	Location	Robyn Melton
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:50:0D:B2
	Bluetooth NIC	B0:BE:83:48:3E:6D

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Nov 16, 2022 09:16 AM	inv#2022-0375	Add Attachment
Jose Angulo	Nov 11, 2022 02:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Nov 11, 2022 02:37 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Nov 11, 2022 02:36 PM	ethernet ports were not working might ask paul	Add Attachment
Jose Angulo	Nov 11, 2022 02:36 PM	delivered and setup	Add Attachment
Oneil Miguel	Nov 10, 2022 02:43 PM	Adobe is installed and working	Add Attachment
Jose Angulo	Nov 10, 2022 12:03 PM	She is available after 1pm Friday 11/11	Add Attachment
Moshe Martinez	Nov 08, 2022 05:00 PM	Got to part where we make sure all apps are installed in the imaging process	Add Attachment
Jose Angulo	Nov 08, 2022 10:08 AM	reimaging on back workbench	Add Attachment
Jose Angulo	Nov 03, 2022 11:46 AM	Sophos won't work/update	Add Attachment
Sam Sevugan	Nov 03, 2022 11:05 AM	n out of office notice was delivered to the helpdesk email, she is at a conference and will return email at earliest convenience. Also says to contact Ikaika if it is an urgent request.	Add Attachment
Jose Angulo	Nov 03, 2022 11:01 AM	**This is an outgoing email** Hi Robyn, I need some additional information regarding service request #79921 Description: 20210895 for Robyb Melton Your Dell laptop, doc, and monitor are almost ready to be delivered. We have Adobe apps, Microsoft Office, and Zoom installed. Some additional questions for your setup and to update inventory: Do you need any additional software? Can I have the usernames of users you’d like as admin? Can I have the building and room number of where it's going? Lastly, what is your availability for the next few business days? Thank you and have a wonderful day, Jose Angulo UCS Technician	Add Attachment Public
Jose Angulo	Nov 03, 2022 10:23 AM	on back imaging counter - just needs updates	Add Attachment
Joanie Kinnaman	Nov 01, 2022 04:44 PM	Michael confirmed one monitor is fine	Add Attachment
Joanie Kinnaman	Nov 01, 2022 04:44 PM	Laptop 20210895 dock 20210902 monitor 20210943	Add Attachment