Service Request Ticket

Service Request Information

CONTACT	Name	Nunez Herrera, Trixia	Date	Nov 02, 2022 08:32 AM
	Department		Phone	89462
	Location		Email	herrerat@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181386 (opens in a new window)	Bldg/Room	SSC 205
	Service Tag	GY9XDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9XDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC [NAMED USER] MAY/JUNE2019;
	Wired NIC	6C:2B:59:E8:02:E5

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Nov 07, 2022 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 07, 2022 04:02 PM	Got the printer to work. Going to ask about putting an NVMe in it	Add Attachment
Jacob Limas	Nov 02, 2022 04:06 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Nov 02, 2022 03:42 PM	I scheduled a time with her	Add Attachment
Jacob Limas	Nov 02, 2022 01:32 PM	She didn't respond yet, and we checked her office and she wasn't there	Add Attachment
Jacob Limas	Nov 02, 2022 08:56 AM	**This is an outgoing email** Hey Trixia, I need some additional information regarding service request #79923 Description: ED Three Sisters shows up as offline We will need to have you there because connecting to the printers is profile-specific. Is there a good time you will be available today?	Add Attachment Public
Laurie McCoy	Nov 02, 2022 08:32 AM	**This is an email** The copiers are ED three sisters and ED three sisters downstairs. The WOU # of my device is 20181386. Feel free to come on by even if I am not in office to solve the issue. Thanks!	Add Attachment
Laurie McCoy	Nov 02, 2022 08:32 AM	**This is an email** Hello! My Dell computer in rm. RWEC 257 will not allow me to print from the ED three sisters copy machines. When I look at "printers and scanners" it says that they are offline. Any recommendations? Thanks,	Add Attachment