Service Request Ticket - # 79924

Service Request Information

CONTACT Name Erckenbrack, Letitia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2022 08:50 AM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210410[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP098Q05N Location Charles Anderson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:5A:5E:6D


Bluetooth NIC 3C:06:30:52:58:97

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Nov 28, 2022 08:04 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 28, 2022 08:04 AM 
She said that Christopher will show them once they 
got back from their trip. She never emailed about 
being stuck on it, so I assume this is now resolved.
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Jacob Limas Nov 09, 2022 04:35 PM 
I sent an email to confirm that she got it mapped
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Jacob Limas Nov 02, 2022 10:28 AM 
I told Chris how to connect to the server on mac 
should it shouldn't be an issue if he tells her. I 
will send an email to her and make sure she gots it 
resolved before completing it
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Jacob Limas Nov 02, 2022 10:27 AM 
Task reassigned to Jacob Limas.
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Laurie McCoy Nov 02, 2022 08:50 AM 
User has tried following instructions we sent and 
is still unable to map the drives on her laptop to 
get to her I drive and wants some help figuring it 
out.  
She is in the east wing of SSA room 106. Available 
at 3 pm on 11/3
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