Service Request Ticket

Service Request Information

CONTACT	Name	Dawson, Amy	Date	Nov 02, 2022 10:19 AM
	Department	Natural Science/ Biology	Phone	88891
	Location		Email	dawsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190536 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3TSP1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	3TSP1Z2	Location	Tech shelves--Box #21
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; UPGRADE [Camtasia v9.1/Snagit 2018 Education VISA2017007626(June2018)] TO Camtasia Education Version 19 Upgrade with 1 yr maint VISA2019010872 MAR2020 Order#11942 UPGRADE-ABLE to Camtasia 2020 MAINT#S231232 MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019010960 APR2020 order11962;
	Wired NIC	98:E7:43:67:A5:55
	Wireless NIC	50:EB:71:E4:C6:D1
	Bluetooth NIC	50:EB:71:E4:C6:D5

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Nov 02, 2022 11:02 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Nov 02, 2022 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 02, 2022 11:02 AM	Justin and I went in, and the printer settings said 8.5" x 14.5" when it should have been 8.5" x 11"	Add Attachment
Laurie McCoy	Nov 02, 2022 10:19 AM	**This is an email** Hello UCS, I am in DFSC 119 and the WOU number is 20190536. I am in my office until 11 am today. I have more flexibility tomorrow, anytime between 8-9 and then after 11. Thank you! Amy	Add Attachment
Laurie McCoy	Nov 02, 2022 10:19 AM	**This is an email** Hello UCS, I can no longer print to this printer and I get this message. Other people in the building are able to print find. I would love your help with this! Thank you! Amy Error: Held for resources 016-910	Add Attachment