Service Request Ticket - # 79927

Service Request Information

CONTACT Name Marroquin, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2022 11:40 AM
Department Humanities Division Phone 89250
Location Email marroquinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20220039[Edit Inv] (opens in a new window) Bldg/Room BELL 307
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SRQ44FV5QJF Location Jaime Marroquin

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:2D:EE:6B


Bluetooth NIC BC:D0:74:31:FC:69


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Joanie Kinnaman Nov 16, 2022 10:27 AM
inv#20212-0380
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Jacob Limas Nov 07, 2022 12:55 PM
He said he will bring his bag on Wednesday
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Jacob Limas Nov 07, 2022 12:55 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 07, 2022 12:55 PM
I replaced the computer and brought his computer 
back.
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Jacob Limas Nov 07, 2022 09:31 AM
Task reassigned to Jacob Limas.
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Jacob Limas Nov 07, 2022 09:30 AM
I am going in today at 12 for the setup
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Adriana Ramsay Nov 03, 2022 03:49 PM
****This is an email****
Subject:  New Macbook 20220039[Edit Inv] Setup

Hello Jaime, 

We have your new Macbook 20220039[Edit Inv] ready to be delivered and set up.  
To prepare, if this delivery is replacing an existing station, please 
ensure that you move all of your files from that machine onto your H: 
drive or otherwise back them up.  Anything left on an old machine 
will not be accessible from your new one.  If you have any questions 
or need help backing up your data, please email me back or call our 
office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let 
us know your availability for the next few business days so that we 
can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Adriana Ramsay Nov 03, 2022 02:29 PM
Jacob and Jose want to set up for him on Wednesday 
whatever you want to be set up for him. I can't make 
work for me.
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Joanie Kinnaman Nov 03, 2022 02:18 PM
Task reassigned to Adriana Ramsay.
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Jacob Limas Nov 03, 2022 12:37 PM
He usually is free from 11 to 1 on Monday and 
Wednesday
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Jacob Limas Nov 03, 2022 12:35 PM
Sent him an email
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Joanie Kinnaman Nov 02, 2022 12:01 PM
Michael V confirmed he wants to use two monitors
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Joanie Kinnaman Nov 02, 2022 11:40 AM
laptop 20220039[Edit Inv]
dock 20210915[Edit Inv]
monitor 20210662[Edit Inv]
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