Service Request Ticket

Service Request Information

CONTACT	Name	Mahony, Anna	Date	Nov 02, 2022 04:42 PM
	Department		Phone	88181
	Location		Email	mahonya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211240 (opens in a new window)	Bldg/Room	WEST 202
	Service Tag	FLSDGL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	FLSDGL3	Location	Anna Mahony
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	95:00:16:38:01:29
	Wireless NIC	20:C1:9B:F6:11:34

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Nov 16, 2022 10:51 AM	inv#2022-0381	Add Attachment
Michael Volkmann	Nov 08, 2022 08:28 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Nov 08, 2022 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 07, 2022 08:10 AM	**This is an incoming email** I will be in the office Monday, November 7 from 2 - 4. You can also contact Kathy Witwer for access to the office if I am not available. Anna	Add Attachment
Michael Volkmann	Nov 04, 2022 09:09 AM	**This is an outgoing email** Hi Anna, We have your new Dell laptop, dock and monitor ready to set up for you. When would be a good time for us to deliver the equipment and set it up, and was there any special software that you need us to install beforehand? Thanks, Michael Volkmann	Add Attachment Public
Michael Volkmann	Nov 03, 2022 02:25 PM	Anna has admin, updates are done, and the laptop is back on the shelf. ready to go.	Add Attachment
Joanie Kinnaman	Nov 02, 2022 04:42 PM	Laptop 20211240 dock 20211281 monitor 20211202	Add Attachment