Service Request Ticket

Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Nov 02, 2022 04:46 PM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211242 (opens in a new window)	Bldg/Room	MA 303
	Service Tag	4NSDGL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	4NSDGL3	Location	Andrew Nerz
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:36:53:9F
	Wireless NIC	20:C1:9B:F6:11:3E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Nov 16, 2022 10:58 AM	inv#2022-0382	Add Attachment
Jacob Limas	Nov 07, 2022 12:55 PM	The old computer is "lost", but pretty sure it is in PDR/Old Ed	Add Attachment
Jacob Limas	Nov 07, 2022 12:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 07, 2022 12:54 PM	I replaced the computer and brought the loaner back.	Add Attachment
Jacob Limas	Nov 04, 2022 08:15 AM	I updated and gave admin rights and stuff	Add Attachment
Jacob Limas	Nov 03, 2022 12:31 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Nov 03, 2022 12:31 PM	I helped him get the GFA, and we decided to do it on Monday during his office hours.	Add Attachment
Joanie Kinnaman	Nov 02, 2022 04:46 PM	laptop 20211242 dock 20211280 Monitor 20211169	Add Attachment