Service Request Ticket - # 79941

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2022 11:37 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200173[Edit Inv] (opens in a new window) Bldg/Room WEL 110O
Service Tag 40FZ573 Description Dell Latitude 5400
Serial No. 40FZ573 Location Jessica Cruz

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:A0:05


Wireless NIC AC:12:03:36:86:5C

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Nov 29, 2022 03:50 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Nov 18, 2022 01:18 PM 
loaner is down at two weeks
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Oneil Miguel Nov 10, 2022 03:56 PM 
returned her computer and brought back the loaner. Loaner is at my desk.
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Justin Cope Nov 09, 2022 01:34 PM 
Task reassigned to Oneil Miguel.
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Justin Cope Nov 09, 2022 01:34 PM 
I put this on O'neil's desk
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Justin Cope Nov 09, 2022 01:33 PM 
****This is an email****

Hi Justin,
I am out of the office today so tomorrow after 
2:00 will work.

Thank you!
Kella
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Justin Cope Nov 09, 2022 08:32 AM 
****This is an outgoing email****
Hi Kella,

We were just emailing you regarding a service 
request that we have for you. (#79941)

Computer has randomly rebooted twice now. Check for 
issues.

I've updated some of the drivers that were for your 
dock and I think that might have been the problem 
that your computer was having based on how the loner 
was acting. I'd also like to quickly run some 
updates just to make sure the dock is fully updated.  
When would be a good time for me to drop off your 
computer and pick up the loner? 

Thanks,
Justin Cope
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Public
Jose Angulo Nov 08, 2022 11:17 AM 
I think it was a software or connection issue. I 
restarted the computer and dock. After this I 
couldn't replicate this issue she was having. 
Also, windows update was failing.

I left her an extra keyboard in case that is the 
issue.
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Lourdes Salazar Nov 08, 2022 10:49 AM 
jose took over a keyboard
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Lourdes Salazar Nov 08, 2022 10:14 AM 
Hello,,,,,,,,,,,,,,,,, my computer was replaced 
yesterday with a loner computer and now I'm having 
issues with my keyboard. The keys are sometimes 
not picking up thhhhhhhhhhhhhhhhhhhhe letter 
andddddddddddddddddd sometimes the keys appear 
stuck but they don't act like it on the keyboard.                 
Any suggestions about the keyboard?
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Justin Cope Nov 07, 2022 03:52 PM 
brought back her computer and am taking a look at it 
now.
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Jacob Limas Nov 07, 2022 12:59 PM 
Justin prepped the loaner, I will email her about 
additional software.
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Nathan Sauer Nov 07, 2022 11:37 AM 
Prep a loaner laptop for her, and check if additional 
software is needed. Please work on this today 11/7/22.
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