Service Request Ticket - # 79942

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2022 12:58 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210057[Edit Inv] (opens in a new window) Bldg/Room ITC 210
Service Tag Description Apple Mac Mini #Z12P
Serial No. SH2WG71SEQ6P0 Location ITC 210 lab

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wired NIC 14:98:77:56:A4:37


Wireless NIC 14:98:77:50:6B:8B


Bluetooth NIC 14:98:77:46:A9:BE

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Nov 07, 2022 01:20 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Nov 07, 2022 01:20 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 07, 2022 01:19 PM 
The ethernet was being weird, but it worked again
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Lourdes Salazar Nov 07, 2022 12:59 PM 
ITC 210
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Lourdes Salazar Nov 07, 2022 12:58 PM 
****This is an email****
Hello –
We are having trouble signing into the computer in 
the far corner [as you walk in the room] – 
#20210057[Edit Inv] – of ITC20. It tries but 'shakes' as if 
the password is incorrect. I have tried restarting 
twice.

Thanks!
Jen

she / her / hers
• • • • • • •
Professor, Art & Design
Art Department  •  Western Oregon University 
345 N. Monmouth Ave. •  Monmouth, OR 97361
bracyj@wou.edu  •  503.838.8534   •  office: ITC 
206D
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