Service Request Ticket - # 79946

Service Request Ticket - # 79946

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Service Request Information

CONTACT	Name	Hancock, Kaeli	Date	Nov 08, 2022 08:32 AM
	Department		Phone	88431
	Location		Email	hancockk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220037 (opens in a new window)	Bldg/Room	SH 124
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
	Serial No.	SWTRQQYXHFR	Location	Kendra Taylor
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C8:89:F3:A9:CC:47
	Bluetooth NIC	C8:89:F3:AB:86:ED

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Tracking

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Nov 09, 2022 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 09, 2022 09:59 AM	printer driver fixed. ethernet seems all good now.	Add Attachment
Jacob Limas	Nov 08, 2022 04:26 PM	Free tomorrow from 8-9, and 1-3	Add Attachment
Jacob Limas	Nov 08, 2022 04:22 PM	The user is having printer issues now, not sure this relates to the ethernet issue.	Add Attachment
Michael Volkmann	Nov 08, 2022 10:37 AM	Port/network seems to be fine. need to test if the dock is the problem.	Add Attachment
Michael Volkmann	Nov 08, 2022 10:06 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Nov 08, 2022 10:06 AM	ethernet seems to not be working. Port or dock issue? Turned on wifi and gave admin so everything works for now.	Add Attachment
Jose Angulo	Nov 08, 2022 09:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jose Angulo	Nov 08, 2022 09:00 AM	Task reassigned to UCS Tech.	Add Attachment
Jose Angulo	Nov 08, 2022 09:00 AM	marked complete on wrong ticket	Add Attachment
Jose Angulo	Nov 08, 2022 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Nov 08, 2022 08:58 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Nov 08, 2022 08:58 AM	changed bios settings back to ahci	Add Attachment
Lourdes Salazar	Nov 08, 2022 08:32 AM	**This is an email** Hello it is Admin building room 207 with a Mac laptop number 20220037 and we are here all day from now 12 and 1-5. Thank you!	Add Attachment
Lourdes Salazar	Nov 08, 2022 08:32 AM	**This is an email** Hello, Can I get the building and office number of the DEI office? When would be a good time today to send a tech down to help you out? What is the WOU number on the laptop? Thank you, Lourdes	Add Attachment
Lourdes Salazar	Nov 08, 2022 08:32 AM	**This is an email** Hi yall I’m trying to log into the laptop yall provided me and it isn’t taking I was hoping someone could come down to the DEI office and help and also give me admin access as well? Thank you! Kaeli Hancock Office of Diversity Equity and Inclusion -- NOTE: Starting November 8th I will no longer be in the Copy Center please refer all needs related to copycenter@mail.wou.edu	Add Attachment