Service Request Ticket - # 79947

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2022 11:03 AM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

peripheral Edit WOU # 20211368[Edit Inv] (opens in a new window) Bldg/Room TODD 327
Service Tag Description WD 16TB My Book Desktop USB 3.0 External Hard Drive #WDBBGB0160HBK-NESN
Serial No. 2BJLHTGN Location David Foster

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Oct 05, 2023 12:03 PM
Task reassigned to Jack Martinis.
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Jack Martinis Oct 05, 2023 12:03 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Oct 05, 2023 12:03 PM
I don't see the hard drive up at the front anymore, I am assuming David picked this up.
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Jack Martinis Sep 27, 2023 09:51 AM
****This is an outgoing email****
Hi David,

I need some additional information regarding service request #79947

Description: Desktop storage bought by a user is making weird noises 

I'm not sure your availability on campus this term, we still have your external hard drive waiting for a pickup.

-Jack Martinis, UCS Tech.
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Jack Martinis Sep 20, 2023 10:08 AM
Has not been picked up yet.
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Jack Martinis Sep 01, 2023 03:47 PM
Task reassigned to UCS Tech.
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Jack Martinis Sep 01, 2023 03:33 PM
****This is an email****

Hi Jack,

Thanks for checking it out. I will swing by and 
pick it up next time I'm on campus.

Best,
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Jack Martinis Sep 01, 2023 03:12 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Sep 01, 2023 03:11 PM
****This is an outgoing email****
Hi David,

I took a look at the Western Digital 16tb external 
drive you brought in, and I believe the sound issue 
present is a natural feature of the drive 
(annoying, I know!) Others have complained online 
of the clicking noise present on these drives in 
specific, and it looks like it's part of safety 
feature to prevent wear on the disks. I saw that 
the drive still functioned as normally, and all 
your stuff is still present on the external drive 
(about 30gb's worth). I could drop this by to you 
on campus, or you could pick it up here at UCS 
anytime. Thank you for reading, have a nice day!

-Jack Martinis, UCS Tech.
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Jack Martinis Sep 01, 2023 03:07 PM
I looked up some things about these types of hard 
drives (WD external MYBOOK / ELEMENTS style 
drives) and the clicking feature is pretty common; 
one post said it was just the PWL system 
(preemptive wear leveling) that is common on 
Western Digital drives. I think this can be 
returned!
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Jack Martinis Sep 01, 2023 12:24 PM
I just plugged it in and it does make a weird thump 
sound every so often, it's one 'click' every so 
often and other than that it seems to work.
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Jacob Limas Jun 16, 2023 04:47 PM
Task reassigned to Jack Martinis.
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Jacob Limas Jun 16, 2023 04:44 PM
Task reassigned to UCS Tech.
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Jacob Limas Jun 16, 2023 04:44 PM
The computer had a noise issue, but I didn't check 
any other diagnostics. Joanie said that John has to 
contact the WD company.
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Jacob Limas Jun 02, 2023 04:49 PM
John needs to contact the WD company, but he's not 
going to be in until my last week. I'll try and let 
him know before leaving.
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Jacob Limas Feb 03, 2023 08:18 AM
We confirmed the noise issue
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Jacob Limas Feb 02, 2023 12:47 PM
I opened it and am trying to see what happens, but 
it's not doing anything
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Lauryn Aronson Feb 01, 2023 10:07 AM
Task reassigned to Jacob Limas.
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Jacob Limas Jan 12, 2023 08:57 AM
Status changed from (4) On Hold to (1) Pending
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Jacob Limas Jan 12, 2023 08:57 AM
The people Joanie called directed her to western 
digital and there was a reason and she couldn't 
fill it out because it involved more tech stuff, 
but it's still under warranty. I have to ask John 
to call them.
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Lauryn Aronson Jan 11, 2023 10:07 AM
Status changed from (1) Pending to (4) On Hold
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Jose Angulo Nov 08, 2022 12:11 PM
gave it to joanie to call compnay
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Lourdes Salazar Nov 08, 2022 11:03 AM
putting this in the inbox
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Lourdes Salazar Nov 08, 2022 11:03 AM
20211368[Edit Inv] was brought in by David foster and he 
stated that as soon as he opened it and got it 
connect it stated making weird thumping noises every 
4-5 seconds. Call back number is 503 409 1492 
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