Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 08, 2022 11:24 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171281 (opens in a new window)	Bldg/Room	TERRY 109
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02WVTKEJ1G9	Location	editor of the Northwest Passage
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC [SHARED DEVICE] license for Student Media from Order#9442 annually renewed in MAY;
	Wired NIC	14:20:5E:07:03:D8
	Wireless NIC	78:7B:8A:DA:63:A7
	Bluetooth NIC	14:20:5E:07:03:D9

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Dec 05, 2022 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 30, 2022 12:35 PM	The person didn't respond to my emails*	Add Attachment
Jacob Limas	Nov 30, 2022 12:35 PM	The student did respond to my emails. Possibly resolved then.	Add Attachment
Jacob Limas	Nov 28, 2022 08:24 AM	I sent an explanation that we can't help them, but told them how to connect to the computers and printers in the area	Add Attachment
Jacob Limas	Nov 09, 2022 04:08 PM	We can't help them with the printer, but I can help them get connected to the SM-Press and SM-Media printers. I asked for a time next week	Add Attachment
Jacob Limas	Nov 09, 2022 12:21 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Nov 09, 2022 12:10 PM	Emailed them to get more info.	Add Attachment
Lourdes Salazar	Nov 08, 2022 11:25 AM	user emailed from northwestpassage@wou.edu	Add Attachment
Lourdes Salazar	Nov 08, 2022 11:25 AM	**This is an email** I'm not sure. I can meet in Terry house today from now until 3 and any time after 6:30 and tomorrow from 8-9:30 and 12-1:30.	Add Attachment
Lourdes Salazar	Nov 08, 2022 11:25 AM	**This is an email** Hello, Is this a network printer? What is your general availability today and tomorrow for us to check this out? Best, Lourdes	Add Attachment
Lourdes Salazar	Nov 08, 2022 11:25 AM	**This is an email** The printer's serial number is ADWV80899. I don't see any other labels. The computer's WOU number is 20171281.	Add Attachment
Lourdes Salazar	Nov 08, 2022 11:24 AM	**This is an email** Hello, Were you able to add the printer to your computer successfully? Do you know the Name of that printer? Does it have a wou number on it? Also, what is the wou number of the computer you are trying to connect the printer to? Best, Lourdes	Add Attachment
Lourdes Salazar	Nov 08, 2022 11:24 AM	**This is an email** Good morning, When I set up my office I saw that I had been given a printer, and I hooked it up to my computer, but I can't get it to print. There seems to be some issue with the black ink cartridge, but I'm not sure what it is. I think it is full, but the printer says there's an issue with it. I've taken it out and put it back in multiple times and can't figure out the problem. Can you please help me get it set up? I'm located in room 110 in Terry House. Thank you! Quinlan Quinlan Wedge (she/her) Editor-in-Chief Northwest Passage Student Media, Terry House rm. 110 Spring Office Hours: by appointment	Add Attachment