Service Request Ticket

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Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Nov 09, 2022 12:08 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160898 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple Mac Pro 3.5GHz 6-Core Intel Xeon E5 #MD878LL/A
	Serial No.	F5KTN07CF693	Location	Kevin Walczyk, Mac Pro station CMID
	CPU	3.5GHz 6-Core Intel Xeon E5 wi/ 12MB L3
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Apple Logic Pro from MusicDept licenses(license #5)(JAMF)
	Wired NIC	00:3E:E1:CC:56:18
	Wired NIC	00:3E:E1:CC:56:19
	Wireless NIC	14:BD:61:F0:24:58
	Bluetooth NIC	14:BD:61:F0:24:59

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 16, 2023 02:53 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jacob Limas	May 16, 2023 01:27 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	May 16, 2023 01:27 PM	He said he hadn't heard anything about that. I told him I will close the ticket then. I'll wait a little to see if he'll respond to my message.	Add Attachment
Jacob Limas	May 15, 2023 04:47 PM	Sent an email asking if it was resolved.	Add Attachment
Jose Angulo	Dec 09, 2022 01:52 PM	Task reassigned to UCS Tech.	Add Attachment
Jose Angulo	Dec 09, 2022 01:52 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jose Angulo	Nov 17, 2022 11:27 AM	**Outgoing email** Hi Kevin, It looks like the computer is having trouble updating still due to low storage available. I was able to download the update but to complete the installer still required another 12 GB of storage. Are there any programs you think are not being used that are installed on the computer we can remove? Also, it may help looking through the user accounts you listed and seeing if there's anything that can be deleted. Some common files that are quite large are installers and old downloads.	Add Attachment
Jose Angulo	Nov 17, 2022 08:53 AM	**This is an email* The only three profiles that need to be maintained are mine (keveli), Gabriel Sternberg, and Ambrose Freeman- Toole. The others can be deleted	Add Attachment
Jose Angulo	Nov 15, 2022 10:37 AM	Harddrive full on computer. Will ask if I can delete users	Add Attachment
Jose Angulo	Nov 11, 2022 03:13 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Nov 11, 2022 02:43 PM	He said we're okay to update to Monterrey and update logic	Add Attachment
Jose Angulo	Nov 10, 2022 08:27 AM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #79958 Description: Update Mac in MIDI Lab All the other iMacs are running on Monterrey. Would you also like 20160898 to run on Monterrey? Thanks, Jose UCS Tech	Add Attachment Public
Laurie McCoy	Nov 09, 2022 12:08 PM	**This is an email** I am working with Dr. Walczyk in APSC MIDI Lab. We need the following Macintosh: 20160898 (the station with the dual Dell monitors) updated. Please update OS and update Logic. Thank you so much, Gabriel Sternberg	Add Attachment