Service Request Ticket - # 79959

Service Request Information

CONTACT Name Brophy, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2022 12:14 PM
Department Business Services Phone 88130
Location Email brophyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20190630[Edit Inv] (opens in a new window) Bldg/Room WEL 221D
Service Tag GN5HWY2 Description Dell Thunderbolt Dock-WD19TB 130w Power Delivery
Serial No. GN5HWY2 Location Heather Brophy
TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Nov 15, 2022 02:58 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Nov 15, 2022 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Nov 15, 2022 02:58 PM 
went over there. her computer and dock were being 
weird. her computer wouldn't recognize the dock 
when trying to install firmware updates for the 
dock. oneil brought over another computer, and the 
ports worked when our computer was plugged in, but 
they did not work when the user's computer was 
plugged in. 

long story short, we tried a variety of things to 
no avail. end result was we recommended a usb-c to 
usb-a adapter. closing this ticket.
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Jose Angulo Nov 15, 2022 10:43 AM 
Task reassigned to UCS Tech.
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Jose Angulo Nov 15, 2022 08:12 AM 
Recieved this 11/14/22. I have 11/14 from 1-2 and 
11/15 anytime in the afternoon.
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Jose Angulo Nov 11, 2022 03:14 PM 
Task reassigned to Jose Angulo.
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Jose Angulo Nov 11, 2022 02:57 PM 
emailed for additional days and times on 11/10/22
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Michael Volkmann Nov 09, 2022 12:47 PM 
potential fix to connect with a dock:

Open the Yubico Authenticator app. Go to Settings -> Interface. There you should see an option to 
change to CCID with custom reader. Change the connected readers to Yubico Yubikey OTP+F... and change 
the reader filter to Yubico Yubikey OTP+FIDO+CCID 0. These options might not be exact (1 year old).
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Laurie McCoy Nov 09, 2022 12:14 PM 
****This is an email****
Here are good times for me:

Monday 8-10 or 1-2

Tuesday - anytime

Wednesday 10-noon

Thank you!
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Laurie McCoy Nov 09, 2022 12:14 PM 
****This is an email****
Hi,

  I have a Yubi Key that needs to plug into the 
docking station but it doesnt connect - the only 
way I can use it is on the laptop.  

  Can you assist?
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