Service Request Ticket - # 79962

Service Request Information

CONTACT Name Sinclair, Donna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2022 01:06 PM
Department Social Science Phone
Location Email sinclaird@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180236[Edit Inv] (opens in a new window) Bldg/Room BELL 332
Service Tag 7633HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7633HQ2 Location Smart Classroom Instructor Station

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:9D:23


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Nov 10, 2022 08:16 AM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Nov 10, 2022 08:16 AM
Could not replicate the noise besides during restarts. May have been partially caused by 
the cd tray being left open?

Closing ticket for now. If the problem reoccurs, please get more information about what 
they are doing at the time/what programs they are running so we can more accurately try and 
figure out what is causing the noise. Commonly, extra noise is from drives/fans working 
harder due to how the computer is being used.
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Jacob Limas Nov 09, 2022 04:43 PM
Task reassigned to Michael Volkmann.
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Jacob Limas Nov 09, 2022 04:37 PM
Actually, it might not be hers. If it's a classroom 
then I think it should've been replaced already
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Jacob Limas Nov 09, 2022 04:04 PM
She is eligible for a GFA
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Sam Sevugan Nov 09, 2022 01:06 PM
Donna made the call from Bell 332 where the 
computer is located. She says whenever she has a 
class and uses the computer it keeps making a 
humming noise that distracts her class and it gets 
super loud at one point and then stops randomly. 
She's hoping a a tech can check it out when they 
can. 
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