Service Request Ticket

Service Request Information

CONTACT	Name	Dowhower, Daniel	Date	Nov 10, 2022 09:57 AM
	Department	Health & Exercise Science	Phone	89042
	Location		Email	dowhowerd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200136 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 16-inch MacBook Pro with Touch Bar: 2.6GHz 6-core 9th-generation Intel Core i7 processor, 512GB - Space Gray #MVVJ2LL/A
	Serial No.	SC02D9ASYMD6M	Location	parts pile
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	14:7D:DA:69:F8:AC
	Bluetooth NIC	14:7D:DA:63:4A:C0

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Nov 10, 2022 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Nov 10, 2022 10:55 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Nov 10, 2022 10:55 AM	Reset his password. Seems to work now	Add Attachment
Sam Sevugan	Nov 10, 2022 09:57 AM	He is teaching a class in about an hour and he is trying to print materials for it on Threesisters RWEC 239 but whenever he tries he gets a hold for authentication error. A keychain password prompt also keeps popping up and his portal password does not bypass it so he is stuck with what else to do. He is located in RWEC 242	Add Attachment