Service Request Ticket

Service Request Information

CONTACT	Name	Poudel, Rajeeb	Date	Nov 10, 2022 11:32 AM
	Department	Business/Economics Division	Phone
	Location		Email	poudelr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181046 (opens in a new window)	Bldg/Room	WEL 110
	Service Tag	886QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886QDW2	Location	L.A.B. Student Worker Station 1
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D1:A1

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Nov 15, 2022 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Nov 15, 2022 10:37 AM	returning to WEST front office	Add Attachment
Jose Angulo	Nov 15, 2022 08:40 AM	installing latest updates	Add Attachment
Jose Angulo	Nov 11, 2022 05:03 PM	brought back computer - gpu fan was not running. replaced with a GPU from parts drawer.	Add Attachment
Jose Angulo	Nov 11, 2022 03:13 PM	Task reassigned to Jose Angulo.	Add Attachment
Sam Sevugan	Nov 10, 2022 11:32 AM	He called in to report that he is experiencing the same shutdown issue as his last ticket SR 89758. He says that he does not run too many things on the device but it still will just turn off. He is hoping a tech can take a look today before 12:30. If that is not possible today reach out to him and ask if Kathy Witwer has his computer or if she can let the tech into his office. He is located in West House 106.	Add Attachment