Service Request Ticket

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Nov 11, 2022 01:36 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180599 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	3PJV7S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	3PJV7S2	Location	Broken Keyboard, on parts shelf
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; Camtasia 2018 Education v18 Upgrade & Snagit 2019 v19 Education Upgrade VISA2018008535 (transfer pervious v.# W#20140371);
	Wired NIC	C8:F7:50:0F:9C:03
	Wireless NIC	FC:77:74:ED:DD:E8
	Bluetooth NIC	FC:77:74:ED:DD:EC

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Nov 23, 2022 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 23, 2022 10:50 AM	Installed Snagit 2023 on all of them	Add Attachment
Jose Angulo	Nov 17, 2022 11:22 AM	Task reassigned to Jacob Limas.	Add Attachment
Jose Angulo	Nov 17, 2022 08:58 AM	**This is an email* we'll all be around Wed. 11/23, 10am to noon. Our offices are bing bang bong right next to each other. Thanks! -Janeanne	Add Attachment
Jose Angulo	Nov 17, 2022 08:58 AM	**THis is an email** Hi All - I could do this next Wednesday (11/23) any time between 10am and 12pm. Does that time slot work for you all? If not, I'll look at the following week, but I'm going to be remote much of that week to help care for a good friend who will be recovering from surgery. Thanks, Elizabeth	Add Attachment
Jose Angulo	Nov 17, 2022 08:57 AM	***This is an email** Robert & Elizabeth, your schedules are more difficult than mine. Offer some possible days/times -Janeanne	Add Attachment
Jose Angulo	Nov 17, 2022 08:57 AM	**outgoing email to all 3 Contacts listed** Hi, I need some additional information regarding service request #79972 Description: Install SnagIt 2023 on 3 machines Are there some days and times that work best for you? If there is a chance we can do all 3 at the same time, that would be great.	Add Attachment
Jose Angulo	Nov 15, 2022 10:43 AM	emailed them for days/times to do this	Add Attachment
Jose Angulo	Nov 15, 2022 08:13 AM	Well, I actually don't know their schedules so it would probably be best if you contacted them directly: Janeanne Rockwell Kincanon - kincanj@wou.edu Robert Monge - monger@wou.edu Elizabeth Brookbank - brookbanke@wou.ed Thank you!	Add Attachment
Jose Angulo	Nov 11, 2022 03:13 PM	Task reassigned to Jose Angulo.	Add Attachment
Joanie Kinnaman	Nov 11, 2022 01:38 PM	W#20180599 - Janeanne Rockwell Kincanon SN# CMA4C-GMJ5Z-4M9B5-P6FXU-E3FC8 W#20171225 Elizabeth Brookbank SN# GCBY4-9HZC9-WQVPC-4L7Q3-L8A5M W#20200308 - Robert Monge SN# YWX55-4ZUHC-R8MKK-CHA47-SEB7R	Add Attachment
Joanie Kinnaman	Nov 11, 2022 01:36 PM	W#20180599 - Janeanne Rockwell Kincanon W#20171225 Elizabeth Brookbank W#20200308 - Robert Monge	Add Attachment