Service Request Ticket - # 79978

Service Request Information

CONTACT Name Hancock, Kaeli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2022 02:20 PM
Department Phone 88431
Location Email hancockk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211245[Edit Inv] (opens in a new window) Bldg/Room WEL 140H
Service Tag 12VDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 12VDGL3 Location Jennifer Birt

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:4F:AD


Wireless NIC 20:C1:9B:F6:11:D4

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Jacob Limas Nov 28, 2022 09:43 AM 
Task reassigned to Justin Cope.
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Jacob Limas Nov 28, 2022 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 28, 2022 09:43 AM 
Justin did it
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Monica Valencia Nov 18, 2022 09:26 AM 
Moved computer in AD
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Michael Volkmann Nov 16, 2022 08:43 AM 
I already setup admin for her on that computer. The 
laptop is a dell so it may not even need the printer 
added either.
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Lourdes Salazar Nov 14, 2022 02:27 PM 
****This is an email****
Yeah, I want to get her logged in ASAP so anytime 
between 8-10 would be awesome her computer is 
20211245! , And that's room 207E in the Admin 
building.
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Lourdes Salazar Nov 14, 2022 02:21 PM 
****This is an email****
We can likely make this work! What time frame 
works for you on Monday? Also, do you have the wou 
number of the computer we will be doing this on?

best,
Lourdes
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Lourdes Salazar Nov 14, 2022 02:20 PM 
****This is an email****
Howdy ya'll,

On Monday the 28th sometime hopefully that morning 
can we have someone come over to help log in, give 
admin, set up the printer for Maria Lenzi Miori 
who is starting that day? I'm also prepping a 
document for her of important information about 
campus and I've put in the wifi info, Zoom phone, 
and UCS help desk anything else you would like me 
to add? Thank ya'll!

Kaeli Hancock
(pronouns: they, them, theirs)
Executive Assistant and Coordinator| Office of 
Diversity, Equity, and Inclusion
Western Oregon University
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