Service Request Ticket - # 79979

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2022 10:16 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20211061[Edit Inv] (opens in a new window) Bldg/Room MNB 116
Service Tag Description Xerox Phaser 6510/DN Color Printer
Serial No. S4AV350832 Location Math Reception/ Testing printer replaces W#2008017

Model Phaser 6510DN Hostname mt-geometry
Notes Do not want to enroll in eConcierge Ink/Toner Refill

Wired NIC 9C:93:4E:6D:84:86

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Nov 17, 2022 11:22 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jose Angulo Nov 17, 2022 11:22 AM 
Geometry teacher says its working just fine.
 Add Attachment
Jose Angulo Nov 17, 2022 08:52 AM 
Passed by and noone was there. Will try again later
 Add Attachment
Jose Angulo Nov 15, 2022 11:26 AM 
Task reassigned to Jose Angulo.
 Add Attachment
Monica Valencia Nov 15, 2022 11:16 AM 
This might be fixed. The paper size setting was incorrect. I was able to test print but we should still go over there to make sure they can print.
 Add Attachment
Lourdes Salazar Nov 15, 2022 10:16 AM 
****This is an email****
Hello UCS,

Please have a tech check on the math Geometry 
printer 20211061[Edit Inv] in MNB 116.
We have turned it off and on, changed the ink that 
was low and it continues to have a completed print 
with an ERROR sign and not printing as needed.

A student worker will be in the office and the 
door unlock for 12 -2 today and tomorrow for 8-12.

Any help would be great.,
Tracy


Tracy Boyson
Administrative Program Assistant, Computer Science 
Division
Assisting the Mathematics Department  | ITC 
Building Manager
Western Oregon University
503-838-8987  | boysont@wou.edu | ITC 310B | 
https://wou.edu/wp/boysont/
Monday - Friday 8-12, 1-4:30
(she, her, hers)
 Add Attachment