Service Request Ticket - # 79986

Service Request Information

CONTACT Name Milligan, Lucinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2022 09:50 AM
Department Graduate Studies Phone 88486
Location Email milliganl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210777[Edit Inv] (opens in a new window) Bldg/Room RWEC 231
Service Tag J79XTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7000B Location Janet Roberts

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:B6:4D


Wireless NIC D4:54:8B:C0:5D:B9

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Nov 21, 2022 11:01 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas Nov 21, 2022 11:01 AM 
She picked it up.
 Add Attachment
Jacob Limas Nov 18, 2022 09:56 AM 
Task reassigned to Jacob Limas.
 Add Attachment
Jacob Limas Nov 18, 2022 09:09 AM 
Gave it to Maizie to email them
 Add Attachment
Jacob Limas Nov 18, 2022 09:09 AM 
The cover was on the laptop
 Add Attachment
Laurie McCoy Nov 17, 2022 02:36 PM 
Came in and dropped off laptop and picked up the 
loaner. The laptop is in the in box.
Add Attachment
Jacob Limas Nov 16, 2022 12:53 PM 
I have a loaner ready
 Add Attachment
Laurie McCoy Nov 16, 2022 09:50 AM 
User says Camera stopped working out of nowhere, 
no apps will recognize it and she has tried 
rebooting her computer and updating. 
She is bringing it in on Friday (11/18) and 
picking up a loaner.
Add Attachment