Service Request Ticket - # 79987

Service Request Information

CONTACT Name LeJeune, Marie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2022 03:33 PM
Department Education & Leadership Phone 88450
Location Email lejeunem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20181578[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. FVFYK6Z2HV29 Location PDR 2023 Giveaway

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:64:82:39


Bluetooth NIC 38:F9:D3:BF:39:43


TECHS Submitted by Michael Volkmann Contact volkmannm@wou.edu 88188
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Lauryn Aronson Apr 20, 2023 10:59 AM
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Apr 20, 2023 10:59 AM
closing this ticket. loaner is in office, and tony said the bag is here
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Tony Benedetti White Apr 19, 2023 09:54 AM
loaner 20210572[Edit Inv] was on the loaner shelf in the 
correct bag
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Jose Angulo Jan 23, 2023 09:18 AM
****This is an outgoing email****
Hi Marie,

I need some additional information regarding service 
request #79987

Description: Keyboard damaged - bringing in 11/16/22

We have in our system that the bag for the loaned 
laptop wasn't returned. Would you be able to return 
this when you have a chance.

Thanks,
Jose
UCS

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Public
Jose Angulo Dec 27, 2022 08:41 AM
placing returned loaner in 2 weeks
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Sam Sevugan Dec 15, 2022 11:55 AM
She has picked up the laptop and admin rights have 
been added too. 
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Michael Volkmann Dec 15, 2022 11:47 AM
Marie picked up her new laptop today. Returned the 
loaner 20210572[Edit Inv]. Missing carrying case, asked her to 
check for it and return it if possible.
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Michael Volkmann Dec 05, 2022 12:00 PM
**** This is an outgoing email ****

Hi Marie,

We have your new Mac Laptop ready for you to pick up at your convenience.

Best Regards,
Michael
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Joanie Kinnaman Nov 30, 2022 04:16 PM
new replacement 20210896[Edit Inv]
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Nathan Sauer Nov 28, 2022 03:23 PM
They will be submitting a purchase request to replace 
the laptop with a new MacBook M1 (older processor). 
Quoted $1,557 for the cost of replacement, since the 
damage was excessive wear and tear.
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Jacob Limas Nov 18, 2022 11:06 AM
Task reassigned to Michael Volkmann.
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Michael Volkmann Nov 17, 2022 02:01 PM
keys broken off keyboard. screen cracked. dented 
and damaged all over the outside.

Nathan informed her department that they will need 
to buy a replacement. We will not be offering a 
GFA replacement.
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Sam Sevugan Nov 16, 2022 04:32 PM
picked up loaner and dropped off 20181578[Edit Inv]
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Michael Volkmann Nov 16, 2022 03:33 PM
Has dell loaner 20210572[Edit Inv].
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