Service Request Ticket - # 79988

Service Request Ticket - # 79988

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Service Request Information

CONTACT	Name	Hammermeister Jordan, Amy	Date	Nov 17, 2022 11:07 AM
	Department	Health & Exercise Science	Phone	88509
	Location		Email	hammerma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160136 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20DVPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20DVPD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:D8:A9

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 09, 2022 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 21, 2022 02:39 PM	Replacing computer, see SR #79995	Add Attachment
Michael Volkmann	Nov 21, 2022 11:47 AM	may need to give her a loaner while we process her computer replacement request.	Add Attachment
Jose Angulo	Nov 18, 2022 02:57 PM	office 365 installer wont work	Add Attachment
Jose Angulo	Nov 17, 2022 11:44 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Nov 17, 2022 11:44 AM	I emailed her to help her Friday afternoon	Add Attachment
Sam Sevugan	Nov 17, 2022 11:42 AM	**This is an email** I can do between 9-2:30 tomorrow but need to know approximately what time the tech will be here as I wasn't planning to be in my office all day. Thank you.	Add Attachment
Jose Angulo	Nov 17, 2022 11:39 AM	**Incoming email** I can do between 9-2:30 Friday this week, between 9- 2:30 Monday next week, and between 2-2:30 Tuesday next week. For Friday and Monday I won't be in my office all day so an approximate time would be best so I can be sure to be here .	Add Attachment
Jose Angulo	Nov 17, 2022 11:14 AM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #79988 Description: System not configured to run Word or Excel I'd be happy to help you with this. What are some days and times that work best for you? Thanks, Jose UCS	Add Attachment Public
Sam Sevugan	Nov 17, 2022 11:07 AM	**This is an email** This issue started about a month ago. I have turned everything off and turned it back on again. My WOU device is : 20160136	Add Attachment
Sam Sevugan	Nov 17, 2022 11:07 AM	**This is an email** My computer (2016) will not open any Excel or Word documents. I get this message: "The operating system is not presently configured to run this application." Please help .I can't access any of my word or excel files. I have turned the computer off and turned it back on. It worked a few weeks ago. --	Add Attachment