Status changed from (7) Waiting for Contact to (5) Completed

Task reassigned to Jacob Limas.

****email****

Good morning, Lauryn, 
Can tomorrow (3/7) from 2:00 to 4:00 p.m. work for you? Otherwise, I'll need to check when else it could be next week since I'm in and out because I supervise classes in the schools. 
Carmen 

****This is an outgoing email****
Hi Carmen,

I need some additional information regarding service request #79990

Description: Swap for loaner 

Your computer is ready to be delivered. What days and 
times are you available to trade the loaner for your computer?

Also, please remember to save all your files to your H drive first.

Thank you,
Lauryn Aronson

installed screenflow

Need to remove screen flow license from loaner and add 
it to her laptop before taking it.

****This is an outgoing email****
Hi Carmen,

This is a follow up regarding service request #79990

Description: Swap for loaner - spring break

Your computer is ready to be delivered. What days and 
times are you available this week to trade the loaner 
for your computer?

Also, please remember to save all your files to your H 
drive first.

Thanks,
Jose
UCS

reimaging on imaging table

brought back laptop 20210408 with charger 20210408

Loaning charger 20200874

asking jose if he can work on this on friday. will 
place loaner in outbox. 

emailed her back. she had asked if she could bring 
the computer in today at 3; waiting for a response 
email to see if she is coming in today or friday

https://support.telestream.net/s/article/ScreenFlow-
6-Activating-and-Deactivating-your-license

user would like an update on when the loaner is 
going to be ready. She called today. She said she 
would like to pick this up on Friday. Please email 
her providing an update on when this will be ready. 

****outgoing email****

I apologize for the delay in response; I only work for part of the week, and our other technicians have been busy. I am currently working on a loaner for you in the hopes we are able to deactivate Screenflow on your computer in order to activate it on the loaner while we fix your computer. Are you available to come to our office next Monday or Wednesday? If not, is there another time that would work best for you?

https://support.telestream.net/s/article/ScreenFlow-6-Activating-and-Deactivating-your-license

looks like it can be installed, just need to deactivate on her computer and reactivate on loaner. 

****This is an outgoing email****
Hi Carmen,

We were just following up with you regarding a service request that we have for you.  (#79990)

Description: Computer continues to freeze 

I apologize for the delay in response. Are you still experiencing these issues? 

Thanks,
Lauryn Aronson

joanie said the screenflow license should still be active. going to ask john if it's possible to put it on a loaner or not

Task reassigned to UCS Tech.

****email****

Hi, Lauryn,
Thanks for your email. Actually, my computer has three issues. (1) Freezing, (2) goes kind of black that makes a little bit challenging to do the work, and (3) my screenflow tool tells me to update when I still have the license. 

Now, I'm willing to give you the computer I have at the moment, 20210408, but I will need a replacement that has screenflow because that's the program I use to do my three online classes. Thanks for your help.
Carmen 

****This is an outgoing email****
Hi Carmen,

We were just following up with you regarding a service request that we have for you.  (#79990)

Description: Computer continues to freeze 

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson

Status changed from (1) Pending to (2) Scheduled

Status changed from (1) Pending to (2) Scheduled

****This is an email****
Hello,

We will send someone out around that time!

Best,
Lourdes

Task reassigned to Lauryn Aronson.

sent email to see if this time still works for 
carmen

****This is an email****
Good morning, Sam, 
Thank you for your email. 

I wonder if UCS can come to my office, RWEC 230 on 
Wednesday, January 11 at 10:00 a.m. 
Carmen 

We put it in the front

setting up loaner on workbench 20200874

****This is an email****
Hola Carmen,

That works! Would you like a loaner computer to 
use while we are taking a look at your computer? 

Is there a time we should be expecting you on 
Monday?

Best,
Lourdes

****This is an email****
Hi Carmen,

Are you on campus? We can take a look at this 
computer! You can either drop this by or we can 
meet you in your office. When are you available?

Best,
Lourdes