Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Nov 18, 2022 03:59 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180661 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	SFVFY71YUHV2H	Location	Battery problems pdr
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; TRANSFER- MAC OS app via VPP Managed distribution to Apple ID for work and home use-- Apple Final Cut Pro v10.2.3 VISA2015005237, & Apple Logic Pro X v10.2.2 VISA2015005360,
	Wireless NIC	38:F9:D3:70:21:A3
	Bluetooth NIC	38:F9:D3:6A:23:77

TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Lourdes Salazar	Jan 09, 2023 11:40 AM	Task reassigned to Jose Angulo.	Add Attachment
Lourdes Salazar	Jan 09, 2023 11:40 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lourdes Salazar	Jan 09, 2023 11:39 AM	user picked up his computer.	Add Attachment
Jose Angulo	Dec 27, 2022 08:39 AM	placing in outbox	Add Attachment
Jose Angulo	Dec 27, 2022 08:24 AM	Task reassigned to UCS Tech.	Add Attachment
Jose Angulo	Dec 27, 2022 08:24 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jose Angulo	Dec 16, 2022 11:49 AM	emailed him asking him for an update	Add Attachment
Jose Angulo	Dec 12, 2022 08:15 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 08, 2022 09:02 AM	Emailed him to tell him his battery is at 66% and if his department wants to replace it.	Add Attachment
Oneil Miguel	Nov 21, 2022 02:35 PM	Adobe be has been updated.	Add Attachment
Lourdes Salazar	Nov 21, 2022 02:02 PM	brought in his computer to be looked at!	Add Attachment
Jacob Limas	Nov 21, 2022 09:37 AM	Redownloading adobe and will give it to SRD when it's done	Add Attachment
Jose Angulo	Nov 18, 2022 04:41 PM	Loaner just needs to have creative cloud cleaned and redownloaded	Add Attachment
Jose Angulo	Nov 18, 2022 04:33 PM	**this is an email** Sounds good. This is the only work computer I have so I better go ahead and order a loaner. I will stop by on Monday.	Add Attachment
Jose Angulo	Nov 18, 2022 04:32 PM	working on loaner 20200876 on workbench. Will have to redownload Adobe CC	Add Attachment
Jose Angulo	Nov 18, 2022 04:05 PM	*outgoing email** If you want to drop off your computer we can try recalibrating the battery and see if that fixes the issue. If not, the battery would have to be serviced by Apple. If your department approves paying to fix it, we can send it in. I do recommend checking out a loaner in case we have to send it to be serviced.	Add Attachment
Jose Angulo	Nov 18, 2022 04:00 PM	*This is an email* The computer won't stay on when not connected to power even though the battery is fully charged. This has been going on since the beginning of term. I would not need a loaner laptop (depending on how long a fix would take).	Add Attachment
Jose Angulo	Nov 18, 2022 03:59 PM	Contact Info: Randall Dana Ulveland, ulvelad@wou.edu	Add Attachment Public
Jose Angulo	Nov 18, 2022 03:59 PM	*This is an email* My macbook no longer works when not plugged in. The battery indicates that it needs servicing. The number on the macbook is: 20180661 Looking forward to hearing back from you regarding next steps.	Add Attachment