Service Request Ticket - # 79993

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Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Nov 21, 2022 10:40 AM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20211245 (opens in a new window)	Bldg/Room	WEL 140H
	Service Tag	12VDGL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	12VDGL3	Location	Jennifer Birt
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:36:4F:AD
	Wireless NIC	20:C1:9B:F6:11:D4
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Nov 21, 2022 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Nov 21, 2022 10:45 AM	wants a mac	Add Attachment
Joanie Kinnaman	Nov 21, 2022 10:40 AM	laptop 20211245 dock 20210621 Monicor 20211199	Add Attachment

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