Service Request Ticket - # 79994

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2022 10:47 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20220038[Edit Inv] (opens in a new window) Bldg/Room TODD 325
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SXMHF7CG6RQ Location Tracy Boyson

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:EE:B4:E8


Bluetooth NIC BC:D0:74:ED:95:33


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Dec 01, 2022 10:15 AM
Task reassigned to Michael Volkmann.
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Michael Volkmann Dec 01, 2022 10:15 AM
Task reassigned to Michael Volkmann.
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Michael Volkmann Dec 01, 2022 10:15 AM
new laptop delivered. letting Tracy keep her old 
laptop for two weeks and will check back in about 
her apple id login.
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Jose Angulo Dec 01, 2022 09:51 AM
****This is an email****
Sorry my apple id login is not working  and will 
not be updated until Dec 13. 
I heard the faculty can keep their current laptop 
for a short time to transfer over information when 
receiving the new laptop. Is this option available 
for WOU Staff also? If it is, that's what I would 
like to do until I get the apple id up and running 
again.

Also, thank you for looking into how to find out 
how to download Firefox, Safari and Chrome 
bookmarks. (export and import to the new computer) 
This will save me a bunch of time.

I have a meeting at 10-11am, 12-1pm and 3-4pm 
today but available any other time today.

Thanks in advance
Tracy
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Jose Angulo Nov 29, 2022 10:48 AM
Joanie is placing items beside laptop back on shelf
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Jose Angulo Nov 29, 2022 10:04 AM
will be setting up Thursday morning. She is waiting on 
apple id reset password. Only wants laptop.
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Jose Angulo Nov 29, 2022 08:21 AM
Task reassigned to Jose Angulo.
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Joanie Kinnaman Nov 23, 2022 02:00 PM
Task reassigned to Adriana Ramsay.
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Michael Volkmann Nov 22, 2022 01:52 PM
mac ready to go
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Joanie Kinnaman Nov 21, 2022 10:47 AM
MACBOOK 20220038[Edit Inv]
dock 20210916[Edit Inv]
monitor 20211199[Edit Inv]
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