Service Request Ticket - # 79995

Service Request Information

CONTACT Name Hammermeister Jordan, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2022 11:59 AM
Department Health & Exercise Science Phone 88509
Location Email hammerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211243[Edit Inv] (opens in a new window) Bldg/Room RWEC 234
Service Tag 20Z5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 20Z5FL3 Location Amy Hammermeister Jordan

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:BE:76


Wireless NIC 60:A5:E2:8A:58:7C

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Nov 30, 2022 11:45 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Nov 30, 2022 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Nov 30, 2022 11:44 AM 
delivered and set up dell laptop and dock
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Joanie Kinnaman Nov 29, 2022 12:28 PM 
inv#2022-0406
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Joanie Kinnaman Nov 29, 2022 12:20 PM 
SWITCHED TO A DELL LAPTOP
Dell laptop 20211243[Edit Inv]
monitor 20211170[Edit Inv]
dock 20210846[Edit Inv]
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Michael Volkmann Nov 29, 2022 09:20 AM 
decided she did not want a mac and would like to 
swap to a dell
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Michael Volkmann Nov 22, 2022 08:02 AM 
delivering this next monday (11/28) at 3:30pm.
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Michael Volkmann Nov 21, 2022 02:39 PM 
macbook updated
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Joanie Kinnaman Nov 21, 2022 11:59 AM 
Macbook 20220040[Edit Inv]
dock 20210917[Edit Inv]
monitor 20211170[Edit Inv]
Plans on keeping her old monitor to use two
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