Service Request Ticket - # 80000

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2022 12:03 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20210221[Edit Inv] (opens in a new window) Bldg/Room WUC Freedom Center
Service Tag Description Apple 10.9-inch iPad Air Wi-Fi 256GB - Silver #MYFW2LL/A
Serial No. SDMPG4469Q16V Location Makana Waikiki

CPU Unknown


OS Unknown Software
TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

Public
Entered by Date Memo
Moshe Martinez Jan 03, 2023 03:26 PM 
#80000 Woohoo!
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Laurie McCoy Dec 02, 2022 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Laurie McCoy Dec 02, 2022 03:28 PM 
Task reassigned to Maizie McCoy.
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Laurie McCoy Dec 02, 2022 03:28 PM 
The ipad was picked up
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Jacob Limas Nov 28, 2022 08:00 AM 
I signed them out of the apple store, so they should 
be able to sign in now. As for other issues, I 
didn't see anything out of the ordinary
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Laurie McCoy Nov 23, 2022 12:06 PM 
They are bringing the iPad in
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Laurie McCoy Nov 23, 2022 12:04 PM 
****This is an email****
The previous Co-Director who is logged into the 
iPad is Makana Ripley and she no longer resides in 
Oregon. On top of the Apple ID issues, the iPad is 
seeming to have other issues as well, making it 
difficult to use. What are the next steps for 
fixing the iPad?
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Laurie McCoy Nov 23, 2022 12:04 PM 
Contact Info: Cris Matta, V00380825, freedomcenter@mail.wou.edu, 
503-838-9510
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Public
Laurie McCoy Nov 23, 2022 12:03 PM 
****This is an email****
Hi Sam,

The WOU number attached to the iPad is as follows; 
20210221[Edit Inv]. We know that we can't long out of the 
Apple account without the password, but since we 
don't have it, we are unable to download anything 
onto the iPad. What are we able to do?

Thank you so much for your help,
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