Service Request Ticket - # 80007

Service Request Ticket - # 80007

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Nov 28, 2022 02:17 PM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210875 (opens in a new window)	Bldg/Room	RWEC 153
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1E9Q05N	Location	Rachel Frazier
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:4F:FE:8E
	Bluetooth NIC	B0:BE:83:54:A7:97

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 12, 2022 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 12, 2022 08:48 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 12, 2022 08:48 AM	made a new sr for copier issue	Add Attachment
Jose Angulo	Dec 08, 2022 11:21 AM	This was delivered and setup, but we had issues with ed-copier and ed-downstairscopier authorization.	Add Attachment
Sam Sevugan	Dec 06, 2022 12:59 PM	**This is an email** I also have left my office open for you to come in and set it up anytime this week.	Add Attachment
Jose Angulo	Dec 06, 2022 08:06 AM	*Incoming email** Thank you for looking into this for me. I am available Tuesday from 11:30-12:30 and 3:50-4:30. I am also available Thursday from 10-12. Let me know what works best for you,	Add Attachment
Joanie Kinnaman	Dec 05, 2022 03:23 PM	frazierr@wou.edu	Add Attachment
Joanie Kinnaman	Dec 05, 2022 02:40 PM	I put this under Darla because Rachel was not in the system.	Add Attachment
Jose Angulo	Dec 02, 2022 02:36 PM	**This is an outgoing email** Hi Darla, I need some additional information regarding service request #80007 Description: setup 20210875 for Rachel Frazier replacing 20160120 It looks like there was some confusion over the old computer. Are there any more days and times you are available next week to finish this setup? Thanks, Jose UCS Tech	Add Attachment Public
Joanie Kinnaman	Nov 29, 2022 02:39 PM	Rachel Frazer DOES have 20160120 in her office RWEC 153. She did not know, because she has not been on campus yet. I did confirm that the computer is actually sitting in her office. Please proceed	Add Attachment
Jose Angulo	Nov 29, 2022 11:24 AM	Joanie is checking with her about the old cpu	Add Attachment
Jose Angulo	Nov 29, 2022 10:51 AM	*This is an email** Thank you for preparing this for me. I do not need additional software I believe I will be the only admin. Are you asking for my WOU username? If so, it is Frazierr. RWEC 153 I am available much of the day today aside from 2:45 - 3:00. The rest of the week I have availability from 8:30 - 10:00. This is not replacing an existing computer.	Add Attachment
Jose Angulo	Nov 29, 2022 10:40 AM	***Outgoing email** Hi Rachel, I need some additional information regarding service request #80007 Description: setup 20210875 for Rachel Frazier replacing 20160120 Your mac laptop, dock, and monitor are almost ready to be delivered. We have Adobe, Microsoft Office, and Zoom installed. Some additional questions for your setup: Do you need any additional software? Can I have the usernames of users you’d like as admin? Can I have your building and room number? Lastly, what is your availability for the next few business days to set it up with you? Also, if this is replacing an existing computer make sure to add all the files that you want to keep on the H: drive because they won't transfer over otherwise. Once that is complete, we can set up your new equipment. Thank you and have a wonderful day, Jose	Add Attachment
Jose Angulo	Nov 29, 2022 10:29 AM	imaged and placed on ready to deliver shelf	Add Attachment
Joanie Kinnaman	Nov 28, 2022 02:18 PM	Rachel Frazier is not in the system and has no room number laptop 20210875 dock 20210918 Monitor 20210939	Add Attachment