Service Request Ticket - # 80008

Service Request Ticket - # 80008

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Service Request Information

CONTACT	Name	Taylor, Paula	Date	Nov 28, 2022 02:36 PM
	Department		Phone	88303
	Location		Email	taylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20220781 (opens in a new window)	Bldg/Room	WUC 120
	Service Tag	1545zs3	Description	OptiPlex 7000 SFF, Intel Core i7-12700 (25MB cache, 12 cores, 20 threads, 2.10 GHz to 4.90 GHz Turbo, 65W)
	Serial No.	1545zs3	Location	Director of Student Organizations
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 12, 2022 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 12, 2022 08:20 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 09, 2022 03:58 PM	delivered	Add Attachment
Jose Angulo	Dec 09, 2022 02:38 PM	delivering at 3pm	Add Attachment
Jose Angulo	Dec 09, 2022 01:24 PM	below is an email from her	Add Attachment
Jose Angulo	Dec 09, 2022 01:24 PM	Do you need any additional software? No Can I have the usernames of users you?d like as admin? I will be the admin - taylorp Can I have the building and room number of where it's going? WUC #122 Lastly, what is your availability for the next few business days? Here all day today Friday 12/09/22. Next week I am here every day from 8AM -5PM closed for lunch 12PM - 1PM.	Add Attachment
Jose Angulo	Dec 08, 2022 08:30 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #80008 Description: setup 20220781 OptiPlex and 20220782 monitor for the Student ASWOU Director Your computer tower and monitor are almost ready to be delivered. We have Adobe apps, Microsoft Office, and Zoom installed. Some additional questions for your setup and to update inventory: Do you need any additional software? Can I have the usernames of users you’d like as admin? Can I have the building and room number of where it's going? Lastly, what is your availability for the next few business days? Thank you and have a wonderful day, Jose Angulo UCS Technician	Add Attachment Public
Adriana Ramsay	Dec 02, 2022 01:06 PM	**This is an Paula email** Any time next week will be fine. I have some meetings but let me know what works for you and I will see if I can make it work.	Add Attachment
Jose Angulo	Nov 29, 2022 10:41 AM	on imaging table	Add Attachment
Joanie Kinnaman	Nov 28, 2022 02:36 PM	OptiPlex 20220781 Monitor 20220782	Add Attachment