Service Request Ticket - # 80012

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2022 09:54 AM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20220778[Edit Inv] (opens in a new window) Bldg/Room RWEC 232
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8core CPU and 14-core GPU, 512GB SSD - Space Gray #MKGP3KLL/A
Serial No. SYW7N39M694 Location Sheree Solario

CPU Unknown


OS Unknown Software

Wired NIC C8:89:F3:EE:C2:F5


Wireless NIC C8:89:F3:ED:E8:C5


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Dec 01, 2022 05:00 PM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Dec 01, 2022 04:59 PM
Task reassigned to Oneil Miguel.
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Oneil Miguel Dec 01, 2022 04:59 PM
Monitors have been setup.
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Jose Angulo Dec 01, 2022 09:06 AM
she picked this up. Gave her admin rights and 
connected I drive. She said she would like someone 
to help her setup her 2nd monitor and to move stuff 
from her old computer to this one.
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Laurie McCoy Nov 30, 2022 04:54 PM
****This is an email****

How about 8:30 – 10 or 11:45 – 5.

Sheree
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Laurie McCoy Nov 30, 2022 04:53 PM
****This is an email****
I am going to be picking up a new laptop tomorrow 
morning, and I was hoping that someone would be 
available to set up a second monitor in my office 
as well as move things from my old laptop to the 
new. 

 

Thank you so much for your help.

Sheree

 
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Jose Angulo Nov 29, 2022 11:53 AM
putting in outbox; she said she's coming Thursday 
Morning
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Jose Angulo Nov 29, 2022 11:31 AM
emailed her to come in
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Jose Angulo Nov 29, 2022 11:20 AM
updating mac
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Lourdes Salazar Nov 29, 2022 09:56 AM
The normal, typical software like office and adobe 
is needing.

 Make sure the user is able to use this laptop 
from home, make sure they login before leaving 
campus
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Lourdes Salazar Nov 29, 2022 09:54 AM
Chris' department bought the laptop for an 
employee, the employee name is Sheree Solario 
located in SEP in the student success and advising 
center. Chris would like this to be ready for the 
employee, and contact chris when it is set up. 
20220778[Edit Inv] I put this in the INbox, its in a new mac 
box. 
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