Service Request Ticket - # 80013

Service Request Information

CONTACT Name Verdegaal-Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2022 11:40 AM
Department ASWOU Phone 88303
Location Email verdegaaltaylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181475[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag BTKZDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTKZDX2 Location 2 wks - 2/13/24, ASWOU VP / President PC

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:65:30

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Nov 29, 2022 04:05 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Nov 29, 2022 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Nov 29, 2022 04:05 PM 
computer was turned off. 2nd monitor is missing 
power cable and display cable - which they said they 
had around somewhere.
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Lourdes Salazar Nov 29, 2022 11:41 AM 
****This is an email****
That did not change anything. The message we are 
getting is that it is going into power mode.

Paula Verdegaal-Taylor 
ASWOU Office Coordinator | IFC Secretary
Western Oregon University, WUC 121A
345 Monmouth Ave N | Monmouth, OR 97361
Office: 503.838.8303
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Lourdes Salazar Nov 29, 2022 11:40 AM 
****This is an email****
 Can you try unplugging and then plugging back in 
the cords one at a time to make sure everything is 
connected correctly. Are you getting an error 
message? I have a tech coming in this afternoon 
who can take a look if unplugging and replugging 
doesn't work.
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Lourdes Salazar Nov 29, 2022 11:40 AM 
****This is an email****
The above-mentioned computer in the ASWOU office 
will not turn on. Is there something I can do to 
get it to work or would somebody have a moment to 
come take a look at it.

Thank you
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