Service Request Ticket - # 80021

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2022 12:58 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200314[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HNJDZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. hnjdz33 Location 2 weeks 6/3 - 6/17 || Jpn Hoffman

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:57:B7


Wireless NIC 08:5B:D6:6F:B8:AA

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Dec 09, 2022 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Dec 01, 2022 11:06 AM 
reimaged and leslie lloyd made admin. contacted 
Kella to let her know it is done & left it in the 
outbox.
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Michael Volkmann Nov 30, 2022 01:13 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Nov 30, 2022 01:13 PM 
reimaging on my desk
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Laurie McCoy Nov 30, 2022 12:58 PM 
The laptop was dropped off at the front desk, put it 
in the In Box
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Laurie McCoy Nov 30, 2022 12:58 PM 
****This is an email****
Hello,

We have a Dell laptop computer (20200314) in the 
Financial Aid Office that we were going to assign 
to an employee but we never filled the position. 
Therefore, I would like to assign the laptop to my 
current employee, Leslie Lloyd who currently only 
has a CPU for a computer. She is in need of a 
laptop for use in attending meetings and remote 
work. 

Please let me know what we need to do to make this 
happen.

Thank you so much,
Kella
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