Service Request Ticket

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Service Request Information

CONTACT	Name	Jones, Clayton	Date	Nov 30, 2022 02:13 PM
	Department	Athletics	Phone	575-318-3013
	Location		Email	jonescm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101032 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	DKW25Q1	Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	DKW25Q1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:66:13
	Wireless NIC	A0:88:B4:1A:3E:6C
	Bluetooth NIC	68:A3:C4:47:23:85

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 14, 2022 02:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 14, 2022 02:12 PM	We got one computer to run the software. The other one had an error message but I gave him admin rights and he would take care of it himself with the company.	Add Attachment
Jose Angulo	Dec 14, 2022 08:17 AM	checking this at 10 AM	Add Attachment
Jose Angulo	Dec 14, 2022 08:17 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 12, 2022 12:30 PM	**This is an email** I haven't seen or been contacted by anybody for this. Just wanted to follow up. I'm here all day today, tomorrow I won't be in until later (I have a game at 7 p.m. so I come in later on those days generally) - but after that I'm free this week.	Add Attachment
Jose Angulo	Dec 09, 2022 02:01 PM	Waiting to hear from Micaheal Ellis	Add Attachment
Jose Angulo	Dec 06, 2022 08:39 AM	**This is an email** I would need it connected to the internet - it's how I get the live stats up for our games. 12/2/22	Add Attachment
Jose Angulo	Dec 02, 2022 01:16 PM	**This is an outgoing email** Hi Clayton, I need some additional information regarding service request #80022 Description: Statcrew install Is this something you would need connected to the network or an application that doesn't require internet to use? The reason I ask is because computers running windows 7 aren't typically allowed on the network anymore and we'd have to check with Michael Ellis first. Best, Jose UCS	Add Attachment Public
Laurie McCoy	Nov 30, 2022 02:13 PM	**This is an email** Computers: 20090726 20101032 I'm available all day Thursday and Friday ...	Add Attachment
Laurie McCoy	Nov 30, 2022 02:13 PM	**This is an email** I don't have admin rights on those ... at least I tried. They are both Dell computers - they are older. They have to be 32-bit to run the stat program (last year of this program) ...	Add Attachment
Laurie McCoy	Nov 30, 2022 02:13 PM	**This is an email** Hello, So I need to upload Statcrew to the two old laptops I have for baseball/softball season and both tell me I need manager authorization so I was wondering if somebody can come by and help me out with that. Thank you!	Add Attachment