Service Request Ticket - # 80028

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2022 10:57 AM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130666[Edit Inv] (opens in a new window) Bldg/Room TODD 307
Service Tag BT9DL02 Description Dell OptiPlex 9020 Mini Tower, 3.4GHz Turbo, 8MB
Serial No. BT9DL02 Location TODD 307 Research Lab, (Foster)

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093734, Adobe Photoshop Elements/Premiere Elements 12 from P0093974

Wired NIC F8:B1:56:9A:44:54

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Dec 05, 2022 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Dec 05, 2022 04:27 PM 
hard drives replaced, reimaged, and updated. 
returned to the lab. hdmi switcher display for tv 
monitor was not working properly with the pc until 
the correct nvidia driver was installed.
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Michael Volkmann Dec 05, 2022 04:22 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Dec 01, 2022 01:03 PM 
diagnostics came up green - HD should be working. OS 
may be corrupt? Gonna try reimaging it.
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Nathan Sauer Dec 01, 2022 10:57 AM 
This computer is in the Todd 307 lab. Sounds like the 
hard drive failed.
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