Service Request Ticket

Service Request Information

CONTACT	Name	Lloyd, Leslie	Date	Dec 05, 2022 08:17 AM
	Department	Financial Aid	Phone	89656
	Location		Email	lloydl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200314 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HNJDZ33	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	hnjdz33	Location	2 weeks 6/3 - 6/17 \|\| Jpn Hoffman
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:57:B7
	Wireless NIC	08:5B:D6:6F:B8:AA

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 06, 2022 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 06, 2022 12:00 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 06, 2022 12:00 PM	Done and connected	Add Attachment
Lourdes Salazar	Dec 06, 2022 11:45 AM	**This is an email** Morning, Is there a day or time I can expect PowerFAIDS to be installed? Sincerely,	Add Attachment
Laurie McCoy	Dec 05, 2022 08:18 AM	**This is an email** Thank you. Computer number is 20200314. I am in the office Tuesday, Wednesday, and Friday next week.	Add Attachment
Laurie McCoy	Dec 05, 2022 08:17 AM	**This is an email** Hello, I was assigned a new computer by Kella Helyer. It was a computer we had in our FA office. In FA we need PowerFAIDS on the machine. I wonder if someone would be able to come and install PowerFAIDS on the computer so I may use it. Thank you,	Add Attachment