Service Request Ticket

Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Dec 05, 2022 10:01 AM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY30LXHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201MAC XXXX2018007938; TRANSFER from W#20130551: was SPSS v23 for MAC(from Student Tech Site license), **can have latest version SPSS v25
	Wireless NIC	38:F9:D3:69:39:B8
	Bluetooth NIC	38:F9:D3:4D:BB:A6

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Dec 08, 2022 03:34 PM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Dec 08, 2022 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Dec 08, 2022 11:37 AM	Michael installed SPSS and Keven just dropped by to pickup the laptop	Add Attachment
Sam Sevugan	Dec 08, 2022 10:13 AM	dropped it off and handing it to Michael	Add Attachment
Sam Sevugan	Dec 08, 2022 10:12 AM	He says he would like it back by noon and that you must keep the laptop charging or else it'll shutdown in two minutes. He would also appreciate if the battery issue was taken a look at, but if it takes time then the SPSS download by noon is what he needs.	Add Attachment
Michael Volkmann	Dec 06, 2022 02:31 PM	** This is an outgoing email** Hi Keven, We got your new license code for SPSS as well as the new version (29). Is there a good time you would be able to bring your computer into UCS to get that set up and updated?	Add Attachment