Service Request Ticket

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Service Request Information

CONTACT	Name	Crockett, Sarah	Date	Dec 05, 2022 04:51 PM
	Department	Bookstore	Phone	88661
	Location		Email	crocketts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180741 (opens in a new window)	Bldg/Room	WUC Bookstore
	Service Tag		Description	Xerox VersaLink B400/DN Monochrome Laser Printer
	Serial No.	6HB018189	Location	Wolfstore replacing W#20071025
	Model	B400/DN	Hostname	bookie.wou.edu
	Notes	47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; IP ADDRESS:140.211.118.79	Ink/Toner Refill
	Wired NIC	9C:93:4E:6B:51:33

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 21, 2022 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Dec 21, 2022 09:37 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Dec 21, 2022 09:37 AM	Fuser replaced	Add Attachment
Monica Valencia	Dec 12, 2022 02:39 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Dec 12, 2022 02:39 PM	Is putting in a purchase request to get a new fuser.	Add Attachment
Monica Valencia	Dec 09, 2022 11:10 AM	Fuser needs to be replaced	Add Attachment
Monica Valencia	Dec 08, 2022 10:59 AM	Checked printer. There was a piece of paper stuck on the fuser. Having them try it out for a couple of days to see if the paper jamming stops. If not then we may need to consider replacing parts.	Add Attachment
Monica Valencia	Dec 08, 2022 09:56 AM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Dec 08, 2022 09:45 AM	**This is an email** Hello, Our printer is still jamming even after you came to take a look at it. The person who came mentioned maybe you could try running some cleaning pages through it? Can someone please come back over? It's WOU ID# 20180741 VersaLink B400, "Bookie" located to the back left of the store when you come in through the door. Thank you.	Add Attachment
Sam Sevugan	Dec 08, 2022 09:45 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jacob Limas	Dec 07, 2022 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Dec 07, 2022 10:04 AM	Task reassigned to Justin Cope.	Add Attachment
Jacob Limas	Dec 07, 2022 10:04 AM	But the printer doesn't jam anymore	Add Attachment
Jacob Limas	Dec 07, 2022 10:04 AM	We went and fixed it, but she said later they had an issue with the printer smearing the other papers	Add Attachment
Sam Sevugan	Dec 06, 2022 04:57 PM	**This is an email** Hi, We didn't end up seeing anyone today. Would someone please stop by tomorrow? It's the bookie printer located in the back left of the store as you're looking from the entrance. Thank you!	Add Attachment
Lourdes Salazar	Dec 06, 2022 07:57 AM	**This is an email** Oops, yes in the bookstore. :) thanks!	Add Attachment
Lourdes Salazar	Dec 05, 2022 04:51 PM	**This is an email** Hi Sarah, I will make the service request and we will take a look! I assume this is located in the bookstore? Best, Lourdes	Add Attachment
Lourdes Salazar	Dec 05, 2022 04:51 PM	**This is an email** Hello, Our Xerox Versalink B400 printer is jamming and we can't fix it. We tried everything we could think of. Can someone possibly look at it tomorrow? WOU ID# 20180741. Thank you. -- Sarah Crockett Textbook & Clothing Buyer Western Oregon University Wolfstore wou.edu/bookstore (503) 838-8661	Add Attachment