Service Request Ticket - # 80039

Service Request Ticket - # 80039

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Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Dec 06, 2022 10:10 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180585 (opens in a new window)	Bldg/Room	SHCC 201
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFXPA77HV29	Location	Beth Scroggins, Director, Student Health & Counseling Center
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	F0:18:98:8C:E7:95
	Bluetooth NIC	38:F9:D3:28:11:CF

TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Dec 06, 2022 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Dec 06, 2022 03:54 PM	reinstalled chrome and updated computer settings. also had to unbind and bind. returned computer. closing ticket. i told crystal to call us if beth is having any more problems.	Add Attachment
Lauryn Aronson	Dec 06, 2022 01:29 PM	laptop is on my desk.	Add Attachment
Lauryn Aronson	Dec 06, 2022 12:04 PM	**This is an outgoing email** Hi Beth, I need some additional information regarding service request #80039 Description: Can't access google chrome When this afternoon would you be available for one of our techs to come and look at your laptop? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lourdes Salazar	Dec 06, 2022 11:43 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Dec 06, 2022 11:43 AM	wondering if you can get to this today? the user was wanting help this morning but jose was busy	Add Attachment
Lourdes Salazar	Dec 06, 2022 11:41 AM	jose didnt get a chance to get to this	Add Attachment
Jose Angulo	Dec 06, 2022 10:11 AM	Will look at this around 11	Add Attachment
Jose Angulo	Dec 06, 2022 10:11 AM	*this is an incoming email* Great - thank you so much! I am in SHCC 201. We are closed 12-1. My laptop is #20180585.	Add Attachment
Jose Angulo	Dec 06, 2022 10:10 AM	*This is an incoming email* My laptop started making me do an additional login to access Google Chrome and that lasted a few weeks - now it won't let me access it at all. Can someone come look at it?	Add Attachment