Service Request Ticket - # 80044

Service Request Information

CONTACT Name Lloyd, Leslie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2022 10:14 AM
Department Financial Aid Phone 89656
Location Email lloydl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200314[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HNJDZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. hnjdz33 Location 2 weeks 6/3 - 6/17 || Jpn Hoffman

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:57:B7


Wireless NIC 08:5B:D6:6F:B8:AA

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Dec 12, 2022 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Dec 12, 2022 01:34 PM 
****This is an email****
Hello. 

I was able to do it from home... and I do have 
duo. I was successful this afternoon, so all is 
good now. 

Thank you!
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Sam Sevugan Dec 08, 2022 08:47 AM 
****This is an email****
Hi Leslie,

Are you still having issues with PowerFAIDS? If 
so, we can schedule a time to fix this.

Best,
Jose
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Laurie McCoy Dec 07, 2022 10:41 AM 
****This is an email****
Hello,

PF is installed on the laptop (which is my main 
computer), so I shouldn't have to use anything. I 
didn't have the VPN capability, as the instructors 
showed on the Remote Access listed here: 
https://wou.edu/ucs/remote-access/
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Jacob Limas Dec 07, 2022 10:19 AM 
Task reassigned to Jose Angulo.
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Jacob Limas Dec 07, 2022 10:19 AM 
Are they using the cisco connect VPN?
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Laurie McCoy Dec 07, 2022 10:14 AM 
Leslie is receiving this error when trying to 
access PowerFAIDS from home- "A network-related or 
instance-specific error occurred while 
establishing a connection to SQL server. The 
server was not found or was not accessible. Verify 
that the instance name is correct and that SQL 
server is configured to allow remote connections. 
(provider:Named Pipes Provider, error:40 - Could 
not open a connection to SQL server)"
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