Service Request Ticket

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Service Request Information

CONTACT	Name	Talitonu, Crystal	Date	Dec 07, 2022 03:36 PM
	Department		Phone	88552
	Location		Email	talitonuc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180024 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	2G65RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	2G65RQ2	Location	ITC 007 in box
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:22:C9
	Wireless NIC	3C:6A:A7:7B:E9:DB
	Bluetooth NIC	3C:6A:A7:7B:E9:DF

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Lourdes Salazar	Dec 19, 2022 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Dec 19, 2022 04:14 PM	returned with charger	Add Attachment
Lourdes Salazar	Dec 19, 2022 04:14 PM	returned loaner, putting this in the IN BOX	Add Attachment
Lourdes Salazar	Dec 16, 2022 11:52 AM	by malissa	Add Attachment
Lourdes Salazar	Dec 16, 2022 11:37 AM	picked up	Add Attachment
Monica Valencia	Dec 15, 2022 08:42 AM	The laptop is at the front desk	Add Attachment
Monica Valencia	Dec 13, 2022 08:47 AM	Malissa Larson is going to pickup the laptop on Friday	Add Attachment
Monica Valencia	Dec 13, 2022 08:44 AM	**This is an email** Thank you so much! Our schedule changed a bit, we will be hosting candidates Friday and Monday, would it be ok to pick it up Friday and return it to you on Monday? Thank you both again, incredibly helpful!	Add Attachment
Monica Valencia	Dec 12, 2022 11:44 AM	20180024	Add Attachment
Monica Valencia	Dec 12, 2022 11:44 AM	Loaning W20180024	Add Attachment
Monica Valencia	Dec 08, 2022 03:04 PM	**This is an outgoing email** Hi Crystal, I need some additional information regarding service request #80047 Description: Laptop for live performance 12/14-12/16 Do you have a preference for laptop whether it be a Dell or Mac? Best, Monica	Add Attachment Public
Sam Sevugan	Dec 07, 2022 03:36 PM	**This is an email** Hello IT friends, We have an active search in the interview process and they are in need of a loaner laptop for a finalist live performance activity. The dates that it will be needed are 12/14 and 12/16 from 12- 3:30pm. Malissa Larson would be the person who would be picking this up. We do not have any extra laptops in the HR office for this purpose. Thanks for helping us coordinate this request. Please let me know if you have any questions. Thank you, Crystal	Add Attachment