Service Request Ticket

Service Request Information

CONTACT	Name	Trujillo, Adrian	Date	Dec 07, 2022 04:56 PM
	Department		Phone	88587
	Location		Email	trujilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211244 (opens in a new window)	Bldg/Room	SSC 117
	Service Tag	8ZTDGL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	8ZTDGL3	Location	Adrian Trujillo
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:36:54:47
	Wireless NIC	20:C1:9B:F6:11:16

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 16, 2022 09:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 16, 2022 09:21 AM	set up 2nd monitor	Add Attachment
Jose Angulo	Dec 14, 2022 11:13 AM	delivered but monitor needed cables	Add Attachment
Jose Angulo	Dec 14, 2022 07:51 AM	Will be going at 9am today.	Add Attachment
Adriana Ramsay	Dec 13, 2022 03:32 PM	Task reassigned to Jose Angulo.	Add Attachment
Joanie Kinnaman	Dec 13, 2022 03:28 PM	Task reassigned to Adriana Ramsay.	Add Attachment
Adriana Ramsay	Dec 13, 2022 03:27 PM	**This is a Adrian email** I will be in the office tomorrow from 9 to about 2 pm. You are welcome to stop by anytime between then.	Add Attachment
Jose Angulo	Dec 12, 2022 08:28 AM	placing in the ready to deliver shelf	Add Attachment
Adriana Ramsay	Dec 09, 2022 01:00 PM	**This is a Adrian email** Hello! I am normally in the office Wed and Thursday. We can plan for something on Thursday of next week if that works for you. Also, would I need to completely move over once the setup is complete?	Add Attachment
Joanie Kinnaman	Dec 09, 2022 12:13 PM	2022-0442	Add Attachment
Jose Angulo	Dec 08, 2022 08:33 AM	updating on back imaging table	Add Attachment
Joanie Kinnaman	Dec 07, 2022 04:56 PM	laptop 20211244 dock 20210847	Add Attachment